This page explains how delivery, pick-up, returns and refunds work when you order from Boxes.com.au. If anything is unclear, call us on 08 7444 4142 or email [email protected].
| At a glance | |
|---|---|
| Dispatch | Stock items within 2 business days. Custom orders 2 to 7 business days after you approve the artwork and size. |
| Delivery | Australia-wide. Cost is worked out at checkout. We don’t ship overseas. |
| Pick-up | 8 Light Crescent, Mount Barker SA 5251, Monday to Friday 8:30am to 5pm. |
| Damaged or wrong items | Tell us within 7 days of delivery, with photos. |
| Change of mind | We don’t accept change-of-mind returns. |
| Refunds | Processed within 7 days of receiving the goods back, to your original payment method. |
Delivery
We deliver Australia-wide. We don’t currently ship overseas.
Delivery cost is worked out at checkout from the size and weight of your order and your delivery address, so you see the price before you pay.
- Stock items are dispatched within 2 business days.
- Custom-made and printed orders take 2 to 7 business days to make after you approve the artwork and size, then they are dispatched.
Delivery time after dispatch depends on where you are. If you are returning or ordering valuable items, a tracked service is a good idea.
Picking up your order
You can collect your order from our factory at 8 Light Crescent, Mount Barker SA 5251, Monday to Friday, 8:30am to 5pm.
Choose Pickup – Mount Barker SA at checkout and you won’t pay for delivery. Orders are usually ready in 2 to 4 days. Please call 08 7444 4142 before you come in to make sure your order is ready.
Damaged, faulty or wrong items
If your order arrives damaged, is faulty, or isn’t what you ordered, please tell us within 7 days of delivery so we can sort it out quickly.
- Email [email protected] with your order number and photos of the items and the packaging, or call 08 7444 4142.
- We’ll let you know whether we need the goods back and how to return them.
- Once confirmed, we’ll replace the goods, or refund you.
If the goods are faulty, damaged in transit or not what you ordered, we’ll cover the reasonable cost of returning them. This doesn’t limit your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-mind returns
We don’t offer refunds or exchanges if you change your mind, order the wrong size or quantity, or no longer need the goods. Please check the internal dimensions before you order, and contact us if you’re not sure which size you need.
Custom-made and printed boxes are made to your order and can’t be returned unless they’re faulty or not what you approved.
If we agree to take goods back as a one-off, they must be unused and in their original bundle and packaging, and you pay the return freight. There is no restocking fee.
Sale and clearance items
Sale and clearance items follow the same rules: there are no change-of-mind returns, but if a sale item is faulty, damaged or not what you ordered, it is covered in the same way as any other item.
Returning goods to us
Please contact us before sending anything back, so we can confirm the return and what happens next. You’ll need your receipt or proof of purchase. Please don’t send goods to the manufacturer.
Returns go to: Boxes.com.au, 8 Light Crescent, Mount Barker SA 5251.
We can’t take responsibility for items lost on the way back to us, so for valuable items use a tracked service or shipping insurance.
Refunds
When we receive and inspect returned goods, we’ll email you to confirm we have them and whether your refund is approved.
Approved refunds are processed within 7 days and go back to your original payment method.
Refund not showing? Check your bank account again, then contact your card company or bank, as it can take a few days for a refund to appear. If you still haven’t received it, email us at [email protected].
More information
The ACCC’s guide Warranties and refunds explains your rights in more detail.
Questions about an order?
Contact us Monday to Friday, 8:30am to 5pm, and we’ll help.